Group Benefits, Ltd. has an immediate opening for a Level 1 Support Specialist at their Urbandale, Iowa office.
Group Benefits is a general insurance agency - they sell health insurance, dental, and life both on the group side and individual insurance, medical supplements, etc. The Level 1 Support Specialist will support the Level 1 and Level 2 Group team.
Essential Duties and Responsibilities:
- Enter data into the system, accurately complete membership requests, quoting, and service requests, and provide general assistance to agents regarding basic questions
- Provide status updates on Activities, follow up on Activities set in the system
- Recover Missing Information, using resources and correspondence with agents to find and/or complete missing information for requests
- Assist Account Managers, Assisting account managers on deadline days and through busy season with renewals and other projects
Other Qualifications:
- Four-year degree or the equivalent relevant work experience
- Data Entry
- Customer Service
- Written and verbal communication skills
- AgencyBloc or similar agency management software experience preferred
- Knowledge of Microsoft Word, Excel, and Outlook
Interested parties should send a resume, cover letter, and references to Tiffany Watkins at twatkins@grpbenltd.com.
